Remote
Full-Time
,
🤝 Customer Support Specialist
At CloudVault, every user interaction is an opportunity to build trust. We’re looking for a Customer Support Specialist who is empathetic, resourceful, and solutions-driven. You’ll serve as the voice of our users—resolving issues, answering questions, and turning support into a seamless experience.
What You’ll Do:
Assist Users Daily – Respond to customer inquiries via chat, email, and support tickets with clarity and empathy.
Troubleshoot Issues – Diagnose and resolve technical or account-related problems efficiently.
Collaborate with Teams – Work with product and engineering teams to escalate bugs and improve the user experience.
Improve Documentation – Contribute to help articles, FAQs, and user guides to reduce friction.
Collect Feedback – Gather user insights to help inform product improvements and support workflows.
Ensure Customer Success – Help users get the most value from CloudVault with proactive support and education.
What We’re Looking For
Experience: 1–2+ years in customer support, preferably for a SaaS or tech product.
Communication Skills: Clear, friendly, and professional written and verbal communication.
Problem-Solving: Ability to think critically and troubleshoot across a range of technical issues.
Tools Familiarity: Experience with helpdesk platforms (e.g., Zendesk, Intercom) and basic CRM tools.
Empathy & Patience: Passionate about helping others and providing excellent customer experiences.
Why Join CloudVault?
People-First Culture – Work with a team that values kindness and respect.
Remote Work – Serve users globally while working from anywhere.
Opportunity to Grow – Expand your career into QA, success, or operations.
Autonomy & Ownership – Take initiative and have a real impact on user satisfaction.
Supportive Team – Join a company that invests in support as a key part of our success.
